Terms & Conditions

Sleigh’s T&C’s

1. Payment

1.1 A minimum 25% non-refundable deposit should be paid on confirmation. Full payment is due at least 30 days before the tour starts.
1.2 Payment of any monies constitutes acceptance and understanding of Sleigh’s T&Cs as laid out in this document.
1.3 Payment should be processed through the secure payment link provided with invoice. Invoices should be reviewed and accepted prior to payment.
1.4 Any devaluation or revaluation of currencies may affect quoted prices. Tours may be subject to currency surcharges, as imposed by our suppliers.
1.5 Upon payment of the deposit, the client confirms and commits to paying the full amount of the invoice, subject to the terms of our flexible cancellation policy. Cancellations made within the cancellation period will be refunded in accordance with the policy. Cancellations made after this period will require full payment of the invoiced amount.
1.6 If payment is not received by the due date, a late payment surcharge of 1.5% per month (18% per annum) will be applied to the overdue amount. The surcharge will accrue daily until the full payment, including the surcharge, is received. The late payment surcharge will be calculated from the first day following the payment due date.
1.7 We reserve the right to charge interest on overdue amounts, calculated at 8% above the Bank of England base rate per month, in accordance with the United Kingdom’s Late Payment of Commercial Debts (Interest) Act 1998. Interest will begin to accrue from the day following the due date specified on the invoice until the outstanding amount is settled in full.

2. Cancellation/Changes Policy

2.1 A minimum notice of 4 weeks, unless stated otherwise, is required to guarantee a refund / transfer on all flexible services.
2.2 Deposit flexibility is subject to individual supplier policies, which will be highlighted in the event of a cancellation or rebooking.
2.3 Certain event and entrance tickets require prepayment upon confirmation; therefore, no refunds will be given on cancellation.
2.4 Any revision made after the original booking has been confirmed and deposit paid, will incur a fee subject to the scale of revision and supplier agreements. Sleigh’s will do everything within their power to make any last-minute amendments, but this cannot be guaranteed.
2.5 Credit card charges may apply to any refunds.

3. Chauffeur Driven Services

3.1 If a car requested is not available, a replacement car of superior quality will be provided.
3.2 Airport Transfers allow for airport parking and waiting time of up to 30 minutes. After that additional charges will occur.
3.3 A full-day hire means a total of 8 hours unless otherwise specified.
3.4 Should an itinerary or travel requirements change during travel, we reserve the right to charge an additional admin fee.
3.5 Drivers are not responsible for the purchase of entrance tickets unless stated otherwise. Only the agreed and pre-purchased attractions entrances are included.
3.6 In the unlikely event of a breakdown during a tour, full recovery will be provided, and a replacement vehicle will be supplied as soon as possible.

4. Missed Flights & Delays

4.1 It is the client’s responsibility to inform Sleigh’s of any change in arrival plans or flights.
4.2 If Sleigh’s are asked to meet a flight and there is a “No Show”, the full price of the transfer will be charged.
4.4 Sleigh’s are not responsible for any delays due to circumstances beyond the company’s control (e.g. road accidents, weather, police requests, terrorism etc).

5. Client Property

5.1 The client acknowledges that property placed within a Sleigh’s vehicle is there at their own risk and that Sleigh’s or the individual driver has no responsibility for such property. Any luggage should be insured directly with a suitable insurer against all risks of loss or damage.
5.2 The above also applies to any belongings left at hotels or attractions visited.

6. Third Party

6.1 If a client is booking Sleigh’s services for a third party, it is their responsibility to make sure that the third party has read and understood our T&Cs.
6.2 For third-party bookings, all payments; from the deposit to final payment and any additionals during the travel, should go through Sleigh’s immediate client, unless agreed otherwise.
6.3 Sleigh’s immediate clients (i.e. agents/advisors/personal assistants etc.) are responsible for the collection of any agreed monies from the third party.
6.4 If a client is booking Sleigh’s services for a third party, it is their responsibility to make sure that the third party has read and understood all itinerary details.

7. Special Requirements

7.1 Any special requirements, allergies and dietary restrictions must be disclosed to Sleigh’s at the time of booking. If advised, Sleigh’s will pass the information provided to the relevant parties, but Sleigh’s are not liable for any failure of the other parties to accommodate or fulfil such requests.

8. Insurance

8.1 Unfortunately, as Rabbie Burns once wrote, even the best-laid plans of mice and men often go awry. That is why we strongly recommend taking out Travel Insurance to cover all eventualities.
8.2 Travellers must bear all such losses or expenses for weather, acts of God, strikes, accident, terrorism or other circumstances beyond our control.

9. Exclusion of Aerial Devices and Liabilities

9.1 Aerial devices, including helicopters, are not covered by our services. Any claims or issues related to aerial devices must be directed to the helicopter supplier, not Sleigh Tours Scotland Ltd. 
9.2 We act solely as an intermediary and are not liable for any loss, damage, injury or delays caused by third-party suppliers, including helicopter suppliers.
9.3 Passengers are responsible for understanding the supplier’s terms and securing appropriate travel insurance for aerial activities.
9.4 Sleigh Tours Scotland Ltd will not mediate disputes between Passengers and suppliers, and Passengers agree to indemnify us against any claims arising from the exclusion of aerial devices. 

10. Travel Documents and Visa / ESTA Requirements

10.1 It is the responsibility of the client to ensure they have all necessary travel documents, including but not limited to visas, Electronic System for Travel Authorization (ESTA), and any other required entry permits. 
10.2 Sleigh’s does not assume any responsibility for securing these documents on behalf of the client. We strongly advise clients to verify specific entry requirements for their travel destination with the appropriate embassies or consulates well in advance. 
10.3 Any travel delays, additional costs, or denial of entry arising from incomplete or missing travel documents will be the sole responsibility of the client, and Sleigh’s shall not be held liable in any such event.

11. Privacy

11.1 The limited private data that we collect from you is solely to assist us in providing the most personal vacation possible and to inform our recommendations for your experience.
11.2 We only collect your data directly or through an intermediary travel agent working on your behalf to acquire one of our tailor-made packages.
11.3 We treat your personal data with the utmost care and take thorough and appropriate steps to protect it.
11.4 We do not share your data with anyone outside of our organisation other than our trusted preferred partners who may need to use the information to personalise your experience e.g. hotel accommodation, restaurants, executive transport, unique attractions or private experiences.

12. Disclaimer

12.1 Whilst every effort has been made to ensure that the information contained in this document is correct at the time of printing, we regret that they cannot accept liability for any errors or changes that may occur after publication.

CONTACT

For queries on our Terms & Conditions please contact our head office via email to [email protected] or via phone on +44(0)131 322 3764.

Please note that our office is closed outwith the normal operating hours of 9.00am – 5.30pm (UK Time), Monday to Friday. We will respond to emails promptly within these office hours.

If urgent and outwith working office hours, please contact the Sleigh’s DMC on-call WhatsApp service on +44 (0)7799 280 994 or call +44(0)131 322 3764.